Surface Book 3 Screen Goes Black Randomly and Becomes normal in Seconds

Hi, I just returned it and got a new one. But I'm having the issue. Say I'm typing something or browsing the internet or may be the laptop is just sitting on the table. All of a sudden the screen would go black. But I can see some light on the screen so it is not off. Then after a couple seconds if I touch it or a key or sometimes it comes back to normal just by itself. Like nothing happened. I love the Surface Book and I don't want to get another laptop. If someone could help me I would really appreciate it. I still have about 25 days to return it.
Answer
Answer

Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Thank you for reporting this issue.  We are actively investigating.

Eddy.

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Last updated April 19, 2021 Views 23,341 Applies to: