Just to clarify, were you able to perform the steps on the
link provided above?
Surface devices are equipped with an overheat protection. The device complies with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
In the event that your Surface reaches a certain point of temperature, a warning icon should appear. If not, it means your device is still good and the temperature is within range.
For more information and troubleshooting steps, you may want to check Edjay Rust's post form this
link and check if it helps.
Get back to us with the outcome so we can help you out further.
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