Touch Cover; coming apart from connecting bracket.

My colleague and I both have a black touch cover (UK), we both have the same issue - in the centre where the touch cover is connected to the long black plastic bracket which houses the 6 pins which contact to the surface, the canvas of the touch cover appears to have come away from the plastic on my colleagues so much that you can see inside the touch cover. The length of the area that appears to have come away is about 15mm. While this doesn’t appear normal I wanted to check if others were having the same issue? It seems strange that it has happened to two devices which are used independently.

 

I have tried to ‘push’ the canvas back under the connector to no avail.

 

  

 

Question Info


Last updated April 21, 2019 Views 480 Applies to:
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Answer

 Hello Benjamin,

I am sorry to hear your cover is broken! It sounds like you need a replacement. You can do this yourself here. You also contact our Technical support team here.

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