Surface 3 Audio

I just got a brand new surface 3 and it won't play sound on any app or video streaming website.  The volume is at 100% and I've checked the playback devices area of the control panel and the test tone won't even play.  What should I do?

 

 
Answer
Answer
Not sure why this worked, but used the two-button shut down suggested here:

http://www.microsoft.com/surface/en-ca/support/hardware-and-drivers/troubleshoot-surface-audio?os=windows-10.

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Hello Nicolás Urioste,


Since the reset has not resolved the issue, you will need to contact Support for further assistance.

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Last updated August 14, 2019 Views 3,243 Applies to: