• July 17, 2017
    Announcement: New site design for Microsoft Community

    In July, Microsoft will roll out the first of ongoing site improvements aimed to modernize Microsoft Community and help customers get the most out of their community experience.

    • During the roll out period, you may see the old or new site design depending on your location

    • We expect the roll out to finish by 31 July

    Note: Past private message conversations will not move to the new site design. Please save any private messages you would like to keep.

     Learn more about the upcoming site improvements in this thread.

    Thank you for being part of Microsoft Community!

  • This thread is locked from future replies

Bit Locker Recovery Key Requested at Boot Time

Andrew Lowson asked on


At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,


89 people had this question

Abuse history

The answered status icon Answer
Tod Edwards replied on



Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)


Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 


Step 3: Tap or click Check now. 


Step 4: If there are updates available, tap or click View details. 


Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 




5 people found this helpful

Abuse history

Most Helpful Reply
JakeTolentino Whaley replied on

This is the second time this stupid bitlocker has ask me to enter the key. I don't really mind if it is like 10 numbers, but it is like 25. And the assistance advice, you can't even see where bitlocker drive encryption is. The only thing in the control panel is how to get a copy of your key. This is annoying, I may have to return this surface for an IPad if this happens all the time one more time then I am done.
16 people found this helpful

Abuse history