Bit Locker Recovery Key Requested at Boot Time

Hi,


At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.


But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.


Especially as I am trying to sell her the Surface 2 over an iPad.


Any assistance in this would be most welcome.


Kind Regards,


Andrew

 

Question Info


Last updated August 19, 2019 Views 50,220 Applies to:
Answer
Answer

Hi,

 

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.


Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

 

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

 

Step 3: Tap or click Check now. 

 

Step 4: If there are updates available, tap or click View details. 

 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

 

 

Thanks!

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