Surface 2 Overheating

I have been using my Surface 2 for a week now and everything has been great except when I play Halo: Spartan Assault. The back gets pretty hot while playing (which I don't mind) but then my Surface automatically dims the screen to the lowest level. I have to pause and wait for the Surface to cool down before playing again. This is unacceptable to me. Has anyone else had that problem? I'm worried it is a defective Surface 2 or worse, all units can overheat. I'm playing in a cool environment without the screen turned up to full brightness too. Please help.
 

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Last updated February 18, 2019 Views 6,965 Applies to:
Answer

Hello aperson_

 

Are you still experiencing this issue?  Have any of the troubleshooting steps helped?  Any additional details?

 

If this continues, you may wish to reach out to Support.

 

Best regards

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Answer
Greetings all,

Surface devices may dim the screen as thermal temperatures rise from extended, high CPU intensive activities-- like gaming.  In some scenarios this does not appear necessary.  Our top priority is for customers to have the best possible experience on their Surface device.  We’re working on a tuning update that will remove this unnecessary dimming event.  You can expect this update in an upcoming Windows Update package.  In the meantime allow the Surface to cool down for a minute or so in order to return the screen to previous brightness levels. 

Thank you for posting,

Steven B

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