Yellow discolorations on Surface Book - Out of warrenty swap

I got the same discoloration pattern. Moreover, my screen begin to bulge and lift up from the frame.

It is even worse, Microsoft Thailand won't take any responsibility at all. I am willing to pay but they don't accept.

I got the same discoloration pattern. Moreover, my screen begin to bulge and lift up from the frame.

It is even worse, Microsoft Thailand won't take any responsibility at all. I am willing to pay but they don't accept.

 I could not agree more with you.

I start to admit that buying this expensive laptop is one of the mistake i regret.

after 1.5 years, it is almost unusable.

 I can only prevent my friends and the one I love from purchasing this poor quality laptop from this careless manufacturer.

Amen to that.  I am utterly and completely fed up with my surface book problems.  I'm currently on the 3rd replacement and am out of warranty, and the same hardware problem is starting again.  They want $700 for a refurb replacement out of warranty.  No
way.  That money is going to be spent on a much more reliable and dependable company like Lenovo. X1 yoga here I come.

I'm looking else where also.  HP is my lead candidate.  Congrats MS, you annoyed me beyond belief with your lack of windows 10 mobile support (see other threads) and now you've screwed me on the surface book hardware by selling a product which slowly self-destructs after 18 months. It is like the old Mission Impossible tape recorder.  "Thank you Mr. Phelps, should any of your IMF be caught or killed the secretary will disavow any knowledge of your existence.... <smoke>pppsssssstttsssss</smoke>"

It is one thing to produce a flawed product and then stand behind it to make the customer happy while solving the customer's problem at a reasonable cost.

It is another to produce a flawed product and then offer a solution with the VERY same flawed product that comes with a 1/9 warranty as the original flawed product at a price that approaches 1/2 the replacement cost of a competitor's comparable product. 

UPDATE: 06Dec2017 - Attempting a different approach, had some success

Received this email yesterday:

From: Microsoft Customer Support 

Sent: Monday, December 04, 2017 1:21 PM

To: Rosin, David

Subject: SRXxxxxxxxxxID - Expanded Battery

Service Request xxxxxxxxxx

 Hi David,

My name is Ramonte, and I am reaching out to you from the Microsoft corporate offices regarding the issue you reported.

Thank you for sending in the requested pictures. I have placed an order for a replacement Surface to be sent out to you, and you should receive an email with the order details soon. You should receive another email with tracking information once the device has shipped.

Due to the nature of the issue with your device, we must collect the device in a specific way.  You will be contacted by our collection team sometime soon about pick up of the defective device.  Please keep the device until they can collect it from you.  It can take several weeks to start and complete the collection process, but you can arrange the times that are most convenient for you with the collection team once they have reached out to you. The courier that will arrange collection will be a third-party company, so please do not be alarmed if they are not directly from Microsoft. Please do not ship the Surface yourself, even if your replacement comes with a prepaid label.

Based on the FedEx tracking supplied by MS, the replacement is scheduled for delivery today (06Dec2017)

Once MS (or its contractor) reviewed the requested pic's of the surface's bulging screen, the replacement was shipped in 72 hrs.  Note that it took MS/Contractor 14 days to review the pic's before the replacement was ordered. 

Evidently there is some concern on MS's part for liability for fire/explosion.  I deduce this from some of the details involved with returning the defective surface.  Maybe the lessons learn from the Samsung Galaxy debacle have begun to take root.

I have the same issue, yellow discoloration on the screen, bulging screen . I think MS should replace these units as this is a manufacturing defect.

I have the same issue, yellow discoloration on the screen, bulging screen . I think MS should replace these units as this is a manufacturing defect.

As of 23Dec2017 the old surface is ready to be sent back to the vendor MS has contracted with as HAZERDOUS MATERIAL and the new Surface is up and running on my domain.

Thank you M.S. for following thru