Windows Hello Face not working

I have a Surface Pro 6 that's been working fine.  I recently upgraded to the 2019 spring update ver. 1903.  Windows Hello Face was working after the update, but a couple of days ago was reporting a problem whenever I logged in.  It reports that "Windows couldn't find a camera compatible with Windows Hello Face."  However, the camera works fine.  Both the front and rear cameras are working fine and the device manager doesn't show a problem with them.  Does anyone know what's going on?  
Barb Bowman!  You are a genius!  I uninstalled the Microsoft IR Camera rebooted twice and that seems to have fixed the problem, I think.  The message is gone from Windows Hello and I was able to log in without entering my password.  So, I think I'm good.  I don't have a "Surface Camera Windows Hello" or any part of that text in my system devices, or elsewhere that I can tell.  But as long as it's working, that's fine with me.  Thanks very much for your help.  And your speedy response as well!  

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Last updated August 5, 2020 Views 21,979 Applies to: