Windows Hello Face not working

I have a Surface Pro 6 that's been working fine.  I recently upgraded to the 2019 spring update ver. 1903.  Windows Hello Face was working after the update, but a couple of days ago was reporting a problem whenever I logged in.  It reports that "Windows couldn't find a camera compatible with Windows Hello Face."  However, the camera works fine.  Both the front and rear cameras are working fine and the device manager doesn't show a problem with them.  Does anyone know what's going on?  
 

Question Info


Last updated December 15, 2019 Views 13,072 Applies to:
Answer
Answer
Barb Bowman!  You are a genius!  I uninstalled the Microsoft IR Camera rebooted twice and that seems to have fixed the problem, I think.  The message is gone from Windows Hello and I was able to log in without entering my password.  So, I think I'm good.  I don't have a "Surface Camera Windows Hello" or any part of that text in my system devices, or elsewhere that I can tell.  But as long as it's working, that's fine with me.  Thanks very much for your help.  And your speedy response as well!  

17 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.