Hi Annannash,
Thanks for reaching out to Microsoft Community and posting your inquiry. We appreciate the effort for providing a clear photo of the issue.
To verify if this is a hardware or software issue, we suggest booting the device to the
UEFI environment. If the issue continues to happen on the
UEFI environment this could be a potential hardware issue and we suggest contacting the
Microsoft Surface Support to check your exchange options. If you're located outside the United States, the
Global Team.
If this answers your
question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further
assist you.
Kind regards,
John Neil_J
