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RoseOzuna

Water on surface pro

Hello,

about 3 weeks ago my computer gat wet, can you help me fix it?

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David.P.

Independent Advisor

Hello, have you tried turning it on? Does it work and charge?

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RoseOzuna

Yes it turns one and charger seems to be working.

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David.P.

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If it got wet, and you allowed it to dry before turning it back on, you should be in good shape if everything works on it.

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RoseOzuna

There are lines across the screen. Mouse does not work

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RoseOzuna

After water spilled on the pc, i did not dry it.

Mouse does not wok,

lines acroos the screen and it does turn on. Can someone give me advice?

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RoseOzuna

Hello,

i dont hav the pen and i am having problems finding the curser arrow.

any suggestions?

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AN_7

Independent Advisor

Hi Rose,

Sorry to learn about this. There is nothing you can do but get service for your Surface https://support.microsoft.com/en-us/help/402352...

Thanks,
Andrew N.

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AN_7

Independent Advisor

Hi Rose,

From your previous message I've learned that you spilled water on your Surface. I would still recommend getting service for your device https://support.microsoft.com/en-us/help/402352...

Thanks,
Andrew N.

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RoseOzuna

I did turn it om... to see if it was working. Worked ok then everything went wild.

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Pedro M

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Hi, i hope you're doing good today.

Refer to this thread and let me know if it helps.

https://answers.microsoft.com/en-us/surface/for...

Regards.

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Question Info

Last updated March 29, 2025 Views 4,116 Applies to:

Surface
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Surface Pro
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Surface Pro 4
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Install and update