Urgent Assistance Needed for Intermittent Power Issue on Surface Pro 8

Dear Microsoft Support Team,

I hope this email finds you well. I am writing to express my concern regarding my Surface Pro 8, which has been experiencing an intermittent power problem. As a loyal customer since 2016, I believe that I shouldn’t have to bear the burden of a repair cost, especially when the issue seems to be recurring. I have troubleshooted with a new charger with no success, I also have follow the steps from your site to trouble with no success and I feel $330 is much to expensive for a computer that most likely is not a motherboard problem, a battery problem or charging port problem, because I have had the computer turn on more than once, but now it won't turn on.

I heavily rely on my Surface Pro 8 for work, and its unreliability is causing significant inconvenience. As a loyal customer, I kindly request that you consider waiving any repair fees associated with resolving this issue. I believe that my loyalty and the longevity of my relationship with Surface products should be taken into account.

If necessary, I am willing to send the device for repair or replacement, but I sincerely hope that Microsoft can address this matter without imposing additional costs.

Thank you for your attention to this urgent matter. I look forward to your prompt response.

Sincerely,

Andre Foster

Replies (1)

Mitchell - MSFT

Hello Andre Foster,

Welcome to Microsoft Community.

Thank you for your support of Microsoft products.

I understand your need, but if the issue involves the repair and replacement of the Surface device, then this will certainly involve the warranty of the product.

If the product is still under warranty, then the replacement or repair must be covered by the warranty as long as the conditions are met.

However, if the warranty period is exceeded, there will inevitably be an out-of-warranty service fee:

How much does out-of-warranty service cost for your Surface device or accessory? - Microsoft Support

I understand that this is an urgent matter, so please allow me to share with you a way to contact live support directly so you can talk to the Surface technical support team about your needs:

1. Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

2. Type Surface, press Enter, and click "Contact Support" at the bottom: