On my Surface Pro 8 running Win 11 10.0.22621, I cannot download and install Windows ver. 23H2. I get Download error 0x80246019. I read the responses given in the forum to others, including running the troubleshooter on Windows update. That did find some errors and presumably fixed them but the update still won't install (same error). Can anyone help? FWIW here are the details from the troubleshooter:
Windows Update Publisher details
Issues found
Check for Windows Update issuesCheck for Windows Update issues
Detects issues related to Windows Update. Detected Detected
Resolve Windows Update issues Completed
Potential issues that were checked
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present
Check for missing or corrupt filesCheck for missing or corrupt files Issue not present
Service registration is missing or corruptService registration is missing or corrupt Issue not present
Issues found Detection details
6 Check for Windows Update issues Detected Detected
Detects issues related to Windows Update.
Resolve Windows Update issues Completed
Resolves common Windows Update issues.
InformationalWaaSMedicService
Issues remediated by:BinaryHealthPlugin;DynamicProtectionPlugin
Potential issues that were checked Detection details
Some security settings are missing or have been changed Issue not present
Check for missing or corrupt files Issue not present
Service registration is missing or corrupt Issue not present
Detection details Expand
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InformationalIsPostback_RC_PendingUpdates
IsPostback: False
InformationalWaaSMedicService
Issue found by:BinaryHealthPlugin;DynamicProtectionPlugin
InformationalIsPostback_RC_PendingUpdates
IsPostback: True
InformationalService Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException
InformationalService Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException
Collection information
Computer Name: HRG-SURFACE
Windows Version: 10.0
Architecture: x64
Time: Wednesday, February 7, 2024 6:22:54 PM
Publisher details Expand
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Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version: 3.5
Publisher: Microsoft Windows
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 4.0
Publisher: Microsoft Windows
Windows Update
Resolve problems that prevent you from updating Windows.
Package Version: 9.3
Publisher: Microsoft Windows
Windows Update
Resolve problems that prevent you from updating Windows.
Package Version: 9.2
Publisher: Microsoft Corporation
*** Moved from Windows / Windows 11 / Windows update ***
