I first noticed the problem as yellow and red marks like burns down the edge of the screen about 3 weeks ago (end Sep 2017). There then appeared similar marks along the top. The marks are approx. 3cm long.
The surface screen is now separating from the frame on the top 1/3 on the right hand side. This space is approximately 0.5cm.
From reading the various forums it appears that it's related to gluing and heat generated by the screen.
I contacted Microsoft customer service today (16 Oct 2017) and have been told that the problem is being escalated to Level 3.
As I bought the surface laptop in Dec 2015, I have been told its out of warranty so they can do nothing.
Customer Service Reference Number: **********
I have never had this type of problem with any other laptop/tablet I have bought or used ranging from ultra portable, desk top replacement and of course corporate laptops.
Build, design or what problem? I don't expect all my windows to fall out of my car after 2 years even if I am driving in Singapore ;-D
Hope this helps others understand what could be happening and also keeping my fingers crossed I get it fixed gratis.
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