Surface restarting

Hello there,

My new surface 4 is randomly restarting during work.

Thanks,

|

Hi Hariem,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that you're experiencing issues with your Surface Laptop 4.

- Run Power Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooter > Power > run the troubleshooter.

- Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

- If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Restore or reset Surface for Windows - Microsoft Support

I hope this helps, and your Surface 4 returns to stable operation soon! If there is anything not clear, please do not hesitate to let me know.

 

Your Sincerely

Hahn.W - MSFT | Microsoft Community Support Specialist

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Question Info


Last updated May 7, 2024 Views 13 Applies to: