Surface Pro 7 stuck in boot up screen and Windows Logo seems to scroll up?

Hi RolandC3,

Thank you for reaching out Microsoft Community. We apologize for the inconvenience this has caused you.

The issue could be due to some corrupted system files so what I can initially suggest is to run the system file checker to check if there are some system files that are currently corrupted and are just looping around causing this issue to exists.  To run the system file checker, kindly type Command Prompt on the search box next to the Windows icon and run it as administrator. Once done, type and enter sfc /scannow. Let it load, detect and repair those corrupted files. Once done, restart your Surface device and please re-run the Surface Diagnostic Toolkit. 

The above mentioned troubleshooting steps can be performed if you can still access this device but if it is currently stuck on the Windows logo, you may need to force shutdown the surface device by pressing and holding the power button and the volume + for 20 seconds or up until the screen turns off, then restart your Surface after few seconds.

If in case the device is still stuck on the Windows logo, you can reimage the Surface device in order for you to re-install its native drivers and reset it back to its default settings.

Third Surface other two were exchanged. Same issue here except my screen locks on Windows logo.  Ahhh why did i do tgat update!! 

I cant get off tge logo screen now any ideas??

Hi RolandC3,

I have the same problem -- thank you for sharing the video. Super helpful.

I followed Crest_Z's advice to  run sfc /scannow. I think that may have fixed my problem because the log showed corrupt files (now fixed) and all were involved with startup and all said the problem was was because something was "owned twice or has its security set twice."

If the problem happens again, I'll update this post.

Side note. I don't know if this is weird or related: my system info says my WIndows version is 18363, but the fixed files below are about version 18362. I have no idea what's up with that. 

Some examples from my log:

CSI    000000e3 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\ is owned twice or has its security set twice

   Original owner: Microsoft-Windows-shell32, version 10.0.18362.1237, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

   New owner: Microsoft-Windows-shell32, version 10.0.18362.1237, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

CSI    000000e4 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ is owned twice or has its security set twice

   Original owner: Microsoft-Windows-shell32, version 10.0.18362.1237, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

   New owner: Microsoft-Windows-shell32, version 10.0.18362.1237, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

I have the same problem with the Surface Pro 7 that I gave to somebody as Christmas present.
So right now I can not reinstall Windows or reset the device.
I tried the suggested sfc /scannow and it found some corrupted files and repaired it.
...afterwards I re-run the Surface Diagnostic Toolkit.

But a few days later the same problem occured again.

I tried again sfc /scannow but this time it found no corrupted files.

Tried chkdsk /r /f today and installed the latest updates 20H2 and all available updates.

Afterwards I cleand up lots of disk space via "Clean up system files".
I hope this will help.

Hi am having the exact same issue. Cannot get past windows logo. USB recovery disk method does not work as it never goes past window logo and just turns off after few seconds.

Windows support shows warranty expired Nov 2020. It was purchased on black friday 2019 but started using it at beginning of school in Aug 2020. So has lasted me only 7 months which is absolutely unacceptable. 

Please advice how to proceed.