Surface Pro 7 shutting down randomly

If the device stays ideal for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. Any fix?
 

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Last updated June 2, 2020 Views 17,394 Applies to:
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Hey everyone,

Thank you for reporting this issue, we are actively investigating. Please continue monitoring this thread for additional information and continue to check for Windows Updates.

Thanks,

BryanH [MSFT]

Microsoft Surface Team
support.microsoft.com/surface

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I try to post these workarounds every so often on the thread.  

Option #4 has worked for many folks, including myself.   Consider giving it a try and let us know what happens:

Option 1: Remove "Modern Standby" features and create a new (non-balanced) power plan:

  • Open the Registry Editor and navigate to "HKEY_LOCAL_MACHINE\SYSTEM\
  • Change the "CsEnabled" value from '1' to '0'. Click OK and restart the Surface Pro.
  • Create a new power plan using one of the newly available plan options. (I chose "High performance" and didn't bother changing any of its settings.)

Option 2: Change the display drivers to the Microsoft Basic Display Adapter:

  • Open the Device Manager.
  • Expand "Display Adapters".
  • Right-click on "Intel(R) Iris(R) Plus Graphics" and select "Update driver".
  • Choose "Browse my computer for driver software".
  • Choose "Let me pick from a list of available drivers on my computer".
  • Select "Microsoft Basic Display Adapter" and click Next to install the drivers.

Option 3: Update the display drivers to the latest version (from Intel, not Microsoft):

  • Download the latest display drivers from Intel as a ZIP file: https://downloadcenter.
  • Extract the files from the ZIP file to a local folder.
  • Open the Device Manager.
  • Expand "Display Adapters".
  • Right-click on "Intel(R) Iris(R) Plus Graphics" and select "Update driver".
  • Choose "Browse my computer for driver software".
  • Choose "Let me pick from a list of available drivers on my computer".
  • Select the "Have Disk" button and browse to the folder containing the extracted files.
  • In the "Graphics" subfolder, select the file "iigd_dch.inf" and click OK.
  • Click Next to install the latest Iris Plus drivers. (This also installs the Intel Graphics Command Center application by default.)

Before posting anything, I wanted to wait until I had time to test each of these "solutions" on multiple Surface Pro 7 devices. They all seemed to work, but obviously each comes with their own pros and cons:

  1. Pros: Stops the crashing...
    Cons: Requires registry changes and reboots. Removes quality of life features: quick wake from sleep and battery power settings.
  2. Pros: Easiest to implement and fastest way to stop the crashing.
    Cons: Initially changes display settings (display scaling primarily). Removes color profile switching and possible GPU benefits.
  3. Pros: Official drivers don't remove any features. Includes several months of potential bug fixes versus Microsoft's current version.
    Cons: Goes against official Microsoft recommendations. Unsure how Windows Update will handle driver updates in the future.

Then, while I was still testing, user 'rfh2001' posted another possible solution:

Option 4: Disable the "Panel Self Refresh" option in the Intel Graphics Command Center:

  • "I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."

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