Surface Pro 7 shutting down randomly

If the device stays ideal for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. Any fix?
 

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Last updated February 26, 2020 Views 2,257 Applies to:

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Hi, GargyaMalla!

Thanks for reaching Microsoft Community. We are sorry to learn that you have unexpected shutdown issues with your Surface Pro 7 when it goes idle for a minute. When it happens, did you try to long press the power button for at least 5 seconds?

If the issue is still present, kindly perform the following steps to troubleshoot the problem.

Check for Windows Update:

Go to Settings > Update & Security > Windows Update > Check for Updates

Run Surface Diagnostic Toolkit and make sure to complete the tasks.

 

After that, please check the reliability monitor. This is for us to view critical events to gain problem insight. To do so, please go to Control Panel > Security and Maintenance > Maintenance > View Reliability History. 

Please take a screenshot and upload it here.  

Let us know how it goes. Looking forward for your response!

 

                                                                                                                  

Kind regards,                                                                                                                 

Janette_Z

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Hi there, GargyaMalla!

 

We have not received responses from you and we will now be closing this thread. We hope your concerns have been addressed. Take care!

Sincerely,

Janette_Z

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Hello,

Even I'm facing same issue now. Previously my Surface Pro 7 keep getting frozen when idle but after doing multiple drivers updates, re-installations with MS support people, now it shuts down when idle. Tired of fixing these silly issues on not even a month old Surface Pro 7 (i5, 8GB, 128 GB).

Such a waste of time, now I'm regretting, I should have gone for ipad pro.

All diagnostics ran (memory and MS diagnostics), but no issues found.


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I had mine for one day and updated everything and used it, then it kept shutting down.  No matter what, ran a clean install and everything.  Took it back 3 days later and my new one is fine so far.. i7 16gb 512gb hdd

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I returned mine and got a new one yesterday. This has done the same. Now the new device has auto-brightness or auto-contrast issues. The screen keeps flickering randomly.

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My Surface Pro 7 issues are seems to be solved by adjusting sleep time and screen off time. No more shutdown and freezing of the screen. 

MS support offered to replace but I don't think this is hardware issue. Will replace if problem occurs again.


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I am having this issue too. Surface Pro 7 just shuts down randomly if not connected to a power source.

Surface Diagnostic Toolkit has not helped.

Even after a total wipe and reinstall on Windows it still happens.

Clearly there is a problem with a batch of these devices. Not what one would expect of Microsoft.

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Hello,

 I had this problem also. You need to go into power and sleep setting to change this.  Below is a picture. I was not use to a tablet shutting itself down after so long, only going to sleep. Since I changed this I have not had a problem. I hope this helps.

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So, I have run the surface diagnostic toolkit in hopes that it would have solved the problem, but it kept persisting, i have been a loyal customer to Microsoft as they produce some of the best products, but now I am quite disappointed with this new top of the line device that seemed to be a one of a kind type. it would mean a lot if the Microsoft surface pro team could find a solution to this problem so that it does not affect the well built reputation of Microsoft.

For now I took a screenshot of the reliability history hoping it could help.

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I'm having the same issue - the surface randomly shuts down when on battery.  I have tried Surface Diagnostic Toolkit and nothing appears.  I have also changed the Power & Sleep settings shown above with no luck.  Unchecked fast startup - but sill have the issue.  

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