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Surface Pro 7 Pen not working!

The pen for my brand new MS Surface Pro 7 doesn't work.  It is paired, and the eraser side of the pen is identified by the Surface, but not the pen side.  I read a few of these community forum troubleshooting issues.  Most seem to refer to removing the pen as a BT device.  I've done this several times to no avail.  There are also a few forum entries referring to a Diagnostic Toolkit.  I did a search for the "Diagnostic Toolkit" on the Surface and got nothing back (even using several variants of this phrase).  I have no idea what the **** the diagnostic toolkit is or where to find it.  This is a 1300 dollar system, and brand new, not even a month old, and I'm having to deal with this garbage!  Please provide a means to fix this issue ASAP!

Hello JamesHamilton2122,

We're really sorry for the inconvenience this has caused you.

Please give these troubleshooting a try to isolate this issue.

1. Run Surface Diagnostic Toolkit and check for Windows Update. Restart the Surface after installing updates. Updates have fixes to common problems, or issues. 

2. Update drivers and firmware

Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo.

Go to Download driver and firmware for Surface, choose (your Surface model) then click Download.
Choose the .msi file that matches your current OS Build and click Next.
After downloading, run and install the .msi then Restart. 

4. Verify that the pen’s LED light is coming on. Press and hold the pen cap for three to seven seconds.

5. Reseat the AAAA battery in the pen, and test on known app. Open pen and remove and reinstall the same battery to ensure good connection.

Please respond to this thread how the troubleshooting goes.

Best regards,

Steven

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I am having the same problem with the pen - tried all steps and purchased new battery noluck will not power up on green indicator and the click/double not functioning - pair sync a problem also

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Last updated September 24, 2022 Views 414 Applies to: