surface pro 6 USB connection

Surface pro

Since a few weeks my USB-connection on my new Surface Pro 6 is not working good.

As I try to connect

my extra Heaset jabra for Skype
try to charge my mobile Phone
try to connect it to a digital schoolboard (I'm working at a school)
try to work on a additional keyboard

In the beginning (few weeks ago) it was working good, but after a few weeks problems start to come.

By the way...

This is my Second Surface Pro 6 with the same problem!

Is this a software or a hardware problem?

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Thanks for reaching Microsoft Community. We are sorry to learn that you have issues with the USB connection on your Surface Pro 6. We have to ask some questions to further isolate the issue and understand the situation better.

You mentioned it is not working good, can you elaborate more on this and explain further as to what function is not working?

Can you tell us the troubleshooting steps you tried?

Please take a clear photo of the USB port and post it here.

Looking forward for your response!

Kind regards,

Janette_Z

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Wiebranda

Hi, Wiebranda!

Thanks for reaching Microsoft Community. We are sorry to learn that you have issues with the USB connection on your Surface Pro 6. We have to ask some questions to further isolate the issue and understand the situation better.

You mentioned it is not working good, can you elaborate more on this and explain further as to what function is not working?

Can you tell us the troubleshooting steps you tried?

Please take a clear photo of the USB port and post it here.

Looking forward for your response!

Kind regards,

Janette_Z

Hi Jeanette,

When I try to connect to USB it does not recognize any more:

my extra Headset Jabra for Skype, I hear nothing
try to charge my mobile Phone, it doesnt show on my surface, it doesnt chaarge
try to connect it to some of the Smart digital school boards (I'm working at a school). It doesnt recognize the older boards, it doesnt get interactive (touchscreen)
try to work on a additional keyboard. When I type on the extra keyboard, no text is showing

About troubleshooting;

It is a Surface I get from my school, I work as a teacher and use my Surface everyday Our Servicecenter did a clean installalation, after that it works good for a little while, (a week?) and then I get exact the same problems!

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Wiebranda

Hij Janette,

Some additional information.

My Servicedesk also :

installed the newest drivers for the Jabra headset and
installed the latest updates for Microsoft(?)

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Barb Bowman

MVP
|
Volunteer Moderator

>It is a Surface I get from my school, I work as a teacher and use my Surface everyday Our Servicecenter did a clean installalation, after that it works good for a little while, (a week?) and then I get exact the same problems!

ask them if they used the official downloadable recovery image

https://support.microsoft.com/en-us/surfacerecoveryimage or a customized

build. if they did not use the official downloadable recovery image, ask them to

use that specifically.

Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

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Wiebranda

Yes they assured me they use the official recovery.

Now they conclude that the surface pro is a 'meeting' tool, not for 'heavy use'like connecting to several devices: smartboard/mobile Phone, extra keyboard.

Its a shame!