Surface Pro 6 gets stuck at 0.40GHz (While charging)

I'm posting to report a bug that seems to occur on rare occasions. Every once in a while my Surface Pro 6 gets stuck at 0.40GHz while it's plugged to the adapter but works fine on battery. I've had this issue occur about 4-5 times throughout the 6 months I've owned it. The only fix for this issue is re-installing the Surface Pro 6 firmware. I think it's more firmware related than hardware, or maybe the chip that holds the firmware is defective? Anyways, I thought I'd report this issue because it still needs fixing.

 

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Last updated August 18, 2019 Views 178 Applies to:

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Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP
I have the same issue.  And it happens somewhat randomly.  Seems like there is an issue with the power management firmware.
I have this problem too.

How do I reinstall the firmware?

You can't actually reinstall FIRMWARE - or downgrade it. Try the consumer
version of the Surface Diagnostic Toolkit
https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit
which can often fix most software and driver issues. It will pull down any
updates your are missing.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP