Surface Pro 6 Camera not working

Hi Fred_Rt,

Thank you for reaching Microsoft Community.

Please boot the device first to the UEFI screen. You may check this page for the steps on How to get to the UEFI settings. Once you are on the UEFI screen, choose Devices. Under Devices, please check if Front, Rear and IR Camera is enabled. If it is already enabled, disable it then go to Exit > Restart now. After the Restart, boot the device again to the UEFI screen and enable the camera options then check if the issue persist.

If still the issue persists, please run these steps below:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

3: Run System File Checker Tool in Windows 10

If in case the issue still persist, I suggest that you re-install Windows on the device using a USB recovery Image. This option will reimage the entire device and reload Windows including the drivers and firmware. It is the most complete form of Reset and it will wipe out everything on the device so you might need to back up your files first. You will need also a 16GB/32GB of flash drive that must be formatted into FAT32 prior to downloading the Recovery Image. If you like to try, you can follow the steps provided below:

How to Download, Create and Use a USB recovery drive

To download the Recovery Image:

• You'll need a PC running Windows 7 or later or Surface Device.  

1. Visit the page to Download the recovery image for your Surface

2. Sign in with your Microsoft Account

3. From the list of Surface devices available, select the device that you need a recovery image for
   Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device

4. Download the recovery image using the button on the page

5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

 Format USB Drive:

• Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

1. Insert your USB drive into the USB port of your PC.

2. From the desktop, open File Explorer

3. Tap and hold or right-click on the USB drive and choose Format

4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start

5. Tap or click OK to erase the contents of the USB drive

6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.

2. Select the USB drive you formatted earlier for the location and click Extract.

Use a USB recovery drive to reset your Surface:

1. Shutdown the Surface

2. Insert the USB recovery drive into the USB port

3. Press and hold the volume-down (-) rocker

4. Press and release the power button

5. When the Surface logo appears, release the volume-down (-) rocker

6. Surface will start the recovery software on the USB recovery drive

7. When prompted, choose your language options and keyboard layout

8. Select Troubleshoot

9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.

10. If prompted, select Repartition the drives

11. If prompted for BitLocker Key, tap Skip this Drive

Hope this helps.