surface pro 6 128g ssd " unsafe shutdown" SMART attribute increase everytime after reboot.

The 128 g surface pro 6 has a Toshiba SSD

I checked with  hwinfo64 and crystal disk info  , basically The "unsafe shutdown"  SSD S.M.A.R.T value increase everytime after reboot indicating the SSD was not properly notified by the system to reset power . However  hibernate would not increase this value.

I am wondering if this could do harm to the SSD in the long run.  Also I think this maybe a driver issue.

Anyone else has this problem ?

Any idea how to fix this?

 

Question Info


Last updated June 5, 2019 Views 258 Applies to:

Hi ssswyu,

Thank you for raising this concern to us. Are there any changes prior to this issue? Since you already checked using a Third party app. We suggest to install and run the Surface Diagnostic Toolkit instead. It will install the best driver and firmware updates and resolve other possible software issues on the Surface Pro 6. 

Kindly update us with the results so we could further assist you.

Regards, 

 

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hello,  I did a full fresh windows 10 install from offical usb recovery disk , and this still happens,  also updating to the latest windows update and surface driver and firmware did not help.

I think this is a firmware issue either from Toshiba ssd firmware or  surface firmware issue because shut down the surface completely then power on will NOT increase "unsafe shutdown" value,  only restarting windows will.  Also I dont know if the 256g version which using a differnt SSD brand has the problem. 

Hope Microsoft can fix it ASAP.  

Thank you.   This is a screenshot using Toshiba' s official ssd utility. 

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Hi ssswyu

We understand that you already exhausted the steps possible to fix this issue. Can you tell us what is the latest OS BUILD version of the Windows 10. 

Regards,

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It's windows 10.0.17134.441

If this problem is pervasive , it has potential causing massive surface pro 6 ssd failures in the long run, so hope Microsoft can release a fix soon

Thank you

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We suggest you to download and run this link: Surface Pro 6 Driver Pack .

We would like to know if you try using another external hard drive and check if the issue is still there.

Keep us posted the outcome.

Thank you,

Cleofe_P

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Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Hello, 

I tried the surface pro 6 drive pack,  it did not fix the problem

I also tried using  a usb external hard drive

it has a "power-off retract count" SMART attribute also increase by 1 every time restart.

So I think it maybe the same issue, the problem most likely is the surface firmware .

Thank you.

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Hi,

Oh! Sorry to hear about that, It's none of our intention for this to happen and definitely this is not the experience we want for you.

We need to run Surface Diagnostic Toolkit  . After you perform this step if the issue is still there we need to download Recovery Image online.

Download and create a USB recovery drive

To download the recovery drive, you'll need:

  • A PC running Windows 7 or later.
  • A USB drive with a storage capacity of 8 GB or larger (16 GB or larger for Surface Pro series)
    Important Creating a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

  1. Here is the link: Download a recovery image for your Surface  .
  2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
  3. From the list of Surface devices available, select the device that you need a recovery image for
    Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device
  4. Download the recovery image using the button on the page
  5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.
  6. Create a recovery drive:
    1. Insert your USB drive into the USB port of your PC.
      • For Surface RT and Surface 2 recovery images, your USB drive should be at least 8 GB in size.
      • For Surface Pro recovery images, your USB drive should be at least 16 GB.
    2. From the desktop, open File Explorer
    3. Tap and hold or right-click on the USB drive and choose Format
    4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
    5. Tap or click OK to erase the contents of the USB drive
    6. Tap or click OK when the format is complete
    7. On your Surface or PC, open recovery image that you downloaded by double-clicking it
    8. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

      Use a USB recovery drive to reset your Surface (Cannot load Windows):

  1. Turn the Surface off by pressing the power button
  2. Insert the USB recovery drive into the USB port
  3. Press and hold the volume-down (-) rocker
  4. Press and release the power button
  5. When the Surface logo appears, release the volume rocker
  6. Surface will start the recovery software on the USB recovery drive
  7. When prompted, choose your language options and keyboard layout
  8. Select Troubleshoot
  9. Select Reset
  10. If prompted, select Repartition the drives

  • ***We value your feedback, click Yes or No to help us improve the support experience.***
  • Thanks.
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    As I have said in the previous post,  I have already tried full restore from official surface pro 6 recovery image and it did not solve the issue.

     

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    Hi ssswyu

     

    We suggest to use the built-in tool of the Surface device. 

    Please send as a sample picture of your Reliability Monitor to review your device reliability and problem history.   Go to Search icon type Control panel >> System and Security >> Security and maintenance >> under Maintenance select View Reliability History.

    Please update us with this to provide further resolution. 

    Thank you. 

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