Surface Pro 4 won't charge or turn on...because it caught fire!! Please see the pictures

Hello all.

So my Surface Pro 4 here had 4 years of extended warranty that I purchased and 3 months after it ran out my Surface all of a sudden stopped charging and now won't turn on.

Please see pictures below.

Also, the battery started to bulge enough to damage the screen and some other components because IT CAUGHT FIRE!!

Any help on the matter would be appreciated.

 

Question Info


Last updated October 29, 2019 Views 262 Applies to:
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 Thank You For Posting in Microsoft Community. Call Microsoft Support 1-888-8Ι9-**** Between  10:00 A M t o 7:00 P M EST . We will Help you to fix your issues.

Hello, Mitchell Evans6.

I am not sure how this can be fixed, especially now that the 4 year extended warranty is out?

Is there something that can be done about this?

I am just glad I was around the device when this happened. I was able to get it outside before it damaged anything else.

Thank you.

Chris Smith
IT Professional

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Mitchell Evans6 was a tech support scammer. Post has been removed. 

When exactly did you purchase this SP4 and where?

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Hello Smithtopher,

                                                                                                                                                                                                                                           

Thank you for reaching out Surface Community. We sincerely apologize for what happen. Please contact Support right away to have it replaced. We also sent you a private message, kindly reply back.

Sincerely,

KarenJune_F

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