Surface Pro 4 will be charged and suddenly turn off. Wont turn on again until plugged back in and then thinks it has 0% battery.

I have a surface Pro 4 from late 2015-early 2016. I have an issue where about once every day or two I will be at (for example) 80% battery and my surface will just turn off. I try and turn it on again and nothing happens - I sometimes get a low battery indicator. When I plug in my computer it will turn on again but it thinks it has 0% battery, but will say time 20 minutes to full charge (charging from 80%). 

There is no pattern to it that I can see, I will generally be in class when this happens but it happens during any time of day. Is this a battery hardware problem that can be inexpensively fixed? I know that the surface is rather difficult to repair. 

Thanks for any help. 

 

Question Info


Last updated September 7, 2019 Views 89 Applies to:
there is speculation that the "battery performance improving" firmware released
in August is the cause of this.
"Surface Embedded Controller Firmware – Firmware
 
103.2614.257.0 improves battery performance."
 
Microsoft has not acknowledged battery issues resulting from these August
firmware updates, but SP4/5/6 and Surface Laptop 2 etc. are all impacted.
hopefully this can be fixed with a software update. HOWEVER, there are other
battery issues impacting SP4, so there is no guarantee.. batteries can't be
replaced.
 
 
 
 
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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The problem has been ongoing for about a year now. So im guessing its a hardware issue unfortunately. 

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There have been battery drain complaints for some time. All MS will do is offer to exchange and they are currently charging $599 US for out of warranty replacements. if it were me, I'd use that money to purchase something else.
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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there is speculation that the "battery performance improving" firmware released
in August is the cause of this.
"Surface Embedded Controller Firmware – Firmware

Sorry not meaning to hijack this thread but this is interesting to me. I just posted about my problem with the surface plugged in and not charging. The issue appeared around the time this seems to have rolled out. Can you reverse the firmware?

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>Can you reverse the firmware?
>
 
nope, you can't uninstall or downgrade firmware
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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