My Surface Pro 4 has been experiencing screen issues, first it was bulging on the left side for a couple of weeks, now it's so bad that it's lifted up, of which I can see the interior mechanism of the device. I believe it's caused by the battery being bloated. I'm worried that it will explode or catch fire from prolonged usage. I have tried reporting a service order few days back and indicated it under "lifted or separated, bulging screen" and I was redirected to a technical agent through phone call. I've reported my surface pro 4 serial number to the agent and described the situation, however there was no further follow up. I did not even receive an email or instructions on how to upload photos of the bulging screen.
Please kindly advise what steps I need to follow to get an answer to address this issue. I really liked the experience of using this device when I first bought it in Dec 2015 and it had served me well for my work. It's unfortunate such a major defect is affecting my opinion on the safety of the product.
To the Microsoft team, please kindly reach out to me in private so that we can communicate further via email.
Thanks & Regards,