Surface Pro 2017 - BSOD: KERNEL SECURITY CHECK FAILURE

I have a new Surface Pro 2017: i7/8GB/256. I was just chatting on Google Hangouts and all of a sudden I got a BSOD for Kernel Security Check Failure. This is a brand new device and I haven't really installed anything on it. Is anyone else having this problem?

The device is fully updated and I haven't played around with drivers or anything.

So far this just happened once.

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Barb Bowman

MVP
|
Volunteer Moderator

open Event Viewer and copy and paste the details of this crash into a reply for

starters.

>>I was just chatting on Google Hangouts and all of a sudden I got a BSOD for Kernel Security Check Failure

Barb - Windows and Devices for IT MVP
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J.He

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/30/2017 6:44:24 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Name
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>5</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2017-07-01T01:44:24.935125100Z" />
<EventRecordID>2135</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Name</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">313</Data>
<Data Name="BugcheckParameter1">0x3</Data>
<Data Name="BugcheckParameter2">0xffff9b8181af8780</Data>
<Data Name="BugcheckParameter3">0xffff9b8181af86d8</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">5</Data>
<Data Name="CsEntryScenarioInstanceId">11</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
</EventData>
</Event>

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Barb Bowman

MVP
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Volunteer Moderator

this COULD be hardware. since this is a new Surface Pro, I would return and

repurchase. Do NOT exchange online with Microsoft. If you are in the US, no

matter where you purchased it, a physical retail Microsoft Store should be able

to assist and swap you out for a NEW, UNOPENED Surface Pro.

>>Event ID: 41

>>Task Category: (63)

Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

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J.He

Thanks Barb! I went to Microsoft Store, and they did a fresh install with an USB stick of Windows 10. They said it's most likely due to the OS being corrupt. I haven't had BSOD since, but will update if that changes...

Surface Pro 2017 - BSOD: KERNEL SECURITY CHECK FAILURE

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