surface pro 1796 docking station

Greetings...

First of all, how do I know exactly what generation my Surface Pro is? The system info says it is model 'Surface Pro' with SKU 'Surface_Pro_1796'.  Does that mean it is a first gen since there's no '2' or '3' after it?... It was purchased in August 2018 with an MFG number FKJ-00001, if that helps. 

Secondly, I ordered a 'Surface Docking Station' model 1617 that says right on the box it is for 'Surface Pro' and 'Surface Pro 2'... But you guessed it - it does not fit my Surface Pro... Can someone please explain this conflict?...

Thanks! 

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Answer
Answer

It is probably a Surface Pro (2017), although it could be a SP6. You can run

msinfo32

and get full info or you can go to https://support.microsoft.com/en-us/surfacerecoveryimageand plug in your serial number and see what product is offered.

Microsoft marketing made the dumb decision to do away with numerical designations when they launched the SP (2017 5th generation) which created all kind of issues, including the confusion with the original Surface Pro (there was a dock for that and the SP2 which had the identical form factor). 

As to why they used model 1796 for both SP 2017 and some SP 6's, another dumb move. 

The dock you need is the brick style https://www.microsoft.com/en-us/p/surface-dock/8qrh2npz0s0p?SilentAuth=1&wa=wsignin1.0&activetab=pivot%3aoverviewtab one.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Hi, cRayZ8!

Thanks for reaching Microsoft Community and taking the time to let us know about your concerns.

What you have is the Surface Pro (5th Gen). The Model number you mentioned which is 1796 is the one with Wi-Fi. 

This page will let you know about the Surface Dock and Surface docking stations

By the way, I will move this thread to the Surface Pro (5th Gen) category.

We hope this helps you out, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. 

Kind regards,                                                                                                                 

Janette_Z

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Last updated April 19, 2021 Views 1,188 Applies to: