Surface Laptop 3 - Keyboard & TouchPad not working after cloud download reset (Win10 22H2)

Hello archer_140,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your device. I'll do my best to help.

In this case, I'd highly suggest running these steps to update the device and download the drivers and firmware manually and see if it helps.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.

• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Check for Windows updates. Select Start > Settings > Windows Update.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo.

• Go to Download driver and firmware for Surface, choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart. 

Let me know how it goes. I'll wait for your response.

Regards,

StevenK

Have the same problem. suggested solution didn't work.

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)