Surface Duo screen issues after April update

I'm having serious problems with one of the screens blacking out at random since the April update. 

Sometimes it's like the Duo was folded over into a phone mode (with one of the screens displaying "double tap" prompt), but most of the time one of the screens just turns off. 

I've been using three Duo since day 1 and honestly this has been the worst experience since G1, the first Android phone. Coming to Duo from Galaxy one can really appreciate how intuitive One UI is. I was hoping for some improvement over time but all I get is disappointment. The camera experience is terrible, the launcher is crippled. And the lack of communication from MS is just a cherry on top. 

I was hoping that with April update there will be some progress but it seems to be getting worse with every update. 

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Also experiencing one screen blanking out. 

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The April update screen mode/switching issues were greatly mitigated for me by the recent Microsoft Launcher app update, plus an occasional quick rotating action of the Duo to change its orientation.  

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April Update messed up many things on Surface Duo. I am having problems that I never experienced on my Duo including the mentioned on this discussion. This update fixed 1 thing but delivered more bugs.

I don't know what Microsoft is doing honestly, this experience is getting worse and worse.

I am regretting about buying Duo. 

7 Months later and it looks the same, no big improvements. 

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Last updated May 4, 2021 Views 66 Applies to: