Hi , i recently purchased the new surface book 3 and a surface dial. the dial function as expected of screen but i have been unable to get the dial to function on screen at all. the book does not seem to recognize it. i have tried many programs, Maps, Sketchable, Sketchbook app, Ink, Photoshop, nothing works. I am guessing nit is an issue on the surface book side as the dial itself is paired. the screen just does not detect it. i have verified my firmware is up to date. Any advice?
update: this was an issue of bad/false advertising by Microsoft as on the surface book page it clearly states it is compatible. https://www.microsoft.com/en-us/surface/devices/surface-book-3/tech-specs
Thanks to tharok2 for ponting out it is also mentioned here:
this gives all users legal grounds to return the product if they purchased with the understanding that the dial was fully compatible on screen as stated by Microsoft.
I received an email from the support team.
This is Johanan C. I hope you are having a nice day and this e-mail finds you great.
The last week we escalated your case, as you requested, to the technical team and developers of Microsoft and we have received the answer from them already. In your specific case they have mentioned to us that currently Surface Dial is not compatible with Surface Book 3 and also Surface Pro 7, Surface Pro X because those are the latest versions of the Pro and Book devices and drivers are still being developed, this is not a hardware situation but software. They also mentioned they are already working in a solution for that and soon (I do not have a specific date) they will be releasing the new drivers for the compatibility with your device. This will probably come included in the new Windows 10 update, so I would recommend to keep your device up to date.