Surface Book screen edges yellow and screen warped (Battery bulging)

My Surface book 1 is suffering from yellowing screen edges and the screen is warped.

The yellowing gets browner and browner as the book warms up with use.

The screen bulging is getting worse and the screen no longer closes flush.

Microsoft phone support says its due to my misuse and want me to pay £492 for an exchange. They didn't respond to me in any written form.

I wish to claim against Microsoft in UK small claims court .

To whom do I write to at Microsoft to settle my claim ? 

 

Question Info


Last updated November 2, 2019 Views 149 Applies to:

Hello,

We would like to commend you reaching us about this matter. This matter should be taken care by our Rapid Response Team. Please contact our phone/chat supportteamto make sure that we address your concern as soon as possible.

Regards, 

Gen 

Microsoft | Community Team

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Hi Generoso_M

I am afraid your suggestion had no effect

My first request dated 29th April stated :

 

Thank you for using Microsoft products and services, we appreciate your business. This email is to confirm that your support case has been closed, the details of the service request case are as follows:

 

  • Service Request #: 1470303246
  • Closed Date: 5/31/2019 3:38:29 PM UTC

over the phone Microsoft stated the bulging battery was due to user misuse.

My second attempt at a claim SRX1479227339ID on 1st August Microsoft stated : 

"Based on the date of purchase, the warranty of the Surface Book  expired on the 19th June 2019, In this case we can offer a paid replacement which would cost 492.00£ + taxes.

It appears to me that my first claim was inside the battery warrenty date but was rejected just to stall me so that I was outside the 3 year battery replacement timescale.

I am concerned that Microsoft have sold me a ticking time bomb and I am afraid one day the battery will explode and cause serious injury or damage.

Can anyone at Microsoft UK help ??

3 people were helped by this reply

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