My Surface book 1 is suffering from yellowing screen edges and the screen is warped.
The yellowing gets browner and browner as the book warms up with use.
The screen bulging is getting worse and the screen no longer closes flush.
Microsoft phone support says its due to my misuse and want me to pay £492 for an exchange. They didn't respond to me in any written form.
I wish to claim against Microsoft in UK small claims court .
To whom do I write to at Microsoft to settle my claim ?