Hi, I've just noticed that the screen on my surface book was swelling in the center top area and the frame has also become bent. Because of this the magnets can't even hold the lid shut.
I researched the problem and found it was quite common (it is even one of the options when selecting a problem with the Surface device in the help chatbot: "Lifted, separated, or bulging screen"). Mine is not yet as severe as other pictures I've seen online where the screen became separated, but I am worried there will be an accident.
I have repeatedly tried to access the "Device service and repair" online page only to be told "We’re sorry. We are unable to process your request online at this time. Please contact Microsoft Support for assistance. (XNGviifRlkWoh0Sm.15)". After this I called the Microsoft service support number of my country (Argentina), only to be given what I imagine is a complaint number or something and be left hanging for a half hour while told to wait to be transferred to hardware support. After such a long time that I even had to leave I hung up.
After all this I know come here to make this post and see if someone at Microsoft can finally start helping me with this issue, I don't want my Surface Book to burst into flames.