I have a Mircosoft Surface Book, I had it for more than 3 years now.
I recently noticed that the battery is swollen and the screen is bulged outside.
I did some google, the best practice is to go to your nearest physical Microsoft Authorized Service Center, I should also stop using the Surface and store it in a safe environment since it can burst out in flames anytime.
I live/work at West Africa - Ghana, there's no near physical Microsoft Service Center + Swollen battery is impossible to ship by air, they won't allow me to ship it because of the risk of the battery.
what do you suggest I do in this case please? i can't even find a way to report it to Microsoft..