Surface Book Battery Swelling

I now have multiple Surface Books (1st gen) that the batteries in the tablet part are swelling and warping the screen.  My Surface Book can't even close the lid due to the battery being so large.  My screen is bulging out.

We've already retired two Surface Books due to the screens peeling off and I have found 2 more where the screens are starting to curve.

We are now looking at replacing all 15 remaining Surface Books due to potential fire hazards.

What a shame.  It was such a nice piece of hardware.

I know that the physical retail Microsoft Stores in the US have been replacing these at no charge (even out of warranty) if the battery is swollen. f you are in the US, you should go to the closest physical retail Microsoft Store - outside the US, contact Business support (you mention having 15 so I am assuming this is a business environment).

I don't work for Microsoft, and I can't really say anything about why this is happening, but I agree, it is a real shame. I've seen a few of complaints like this recently, but at least all the folks I sent to the stores were able to get replacements at no charge. (Plus the added headache of having to reinstall software, etc. etc.)

Sorry you are having this issue on multiple devices. I hope my response is helpful. If it was of assistance, please DO mark as Answer.
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Question Info

Last updated June 7, 2021 Views 10,809 Applies to: