Hello,
I purchased Surface book 2 (SB2) from Microsoft online Store. I noticed there is audio interference when headphones are plugged in to audio jack. I tried three different branded headphones but same issue. I returned Surface book 2 to local Microsoft store and they replaced it with new device but it has same problem. I returned that as well. Before returning second one, I tried updating it to latest updates. Resetting sound drivers etc but no help.
I reached out to Surface support via phone and chat but they are not useful at all comparing it to Apple Mac support. I really liked this product and considered moving from Macbook Pro 13 to this but quality isn't there specially for $2000+ product.
Today, after three weeks, I purchased same device from local Best Buy thinking it might be from different batch but it has same interference. I connected SB2 to external speakers to record the noise.
This is what I hear in my ear. Here is 18 seconds sample: Audio Jack Noise
Model:
Surface Book 2 13.5 inch | Intel i5 8th Gen | 8GB RAM | 256GB SSD
I don't know if this is Hardware or Software issue. Any suggestion