Hi there, my Surface 4 PRO battery has swollen, body is bent and a large spot appeared on the left of the screen, as visible in the image below.
I read other posts on the matter and I tried to contact the support, but it sends me to a useless chatbot that does not understand the issue.
Any idea how to contact the assistance? I read it might be dangerous as the battery can explode without notice.
Thanks
Hello all, this is an update on how Microsoft responds to our concerns relative to its battery issue in its Surface Pro 4.
As many of you reported, Microsoft refuses to substitute its defective Surface 4 Pro for free, if the battery bulges after three years from purchase.
Instead, given Microsoft considers Surface 4 a Legacy device, so it offers to upgrade the Surface to a newer model (not specified which one), for ~650 euros!
About the problem, Microsoft denies any responsibility on the battery issue, saying that this 'happens with different devices that has lithium batteries like phone ,tablets and other devices'.
Well, sorry Microsoft, but none of my tablets, mobiles, or other Surfaces (I have a 3 and a 5) have never behaved similarly.
It adds that 'There is no inherent risk or safety concern associated with these expanded batteries' yet '...the lithium ion batteries used in Surface devices contain materials that can injure skin, eyes, and lungs if punctured.'
Amusing isn't it? It's not risky but Microsoft eventually suggests to use its Surface Pro 4 wearing glasses and a mask. Amazing how, bacy in 2015, Microsoft already engineered a Surface ready for COVID-19 times.
In the meantime, my Surface...is expanding... is it fair to say that Microsoft is not customer oriented? Sure, I am buying more products from Microsoft!!!
