Sufrace Pro 7 Screen Freezing

Hi Matias vb,

Thank you for reaching out Microsoft Community. We apologize for the inconvenience this has caused you.

Would you mind sharing the current OS version of your Surface device? This could be just a software issue but to further check, I'd like you to do the following steps below.

To check the current OS version:

Go to Settings > System> About and see Windows Specification for details.

If it's the updated one, it should show Windows 10 version 1909 with its latest Build. If not updated, here's how you can update it.

Go  to Settings > Updates and Security > Check for Updates > Click Install. Once done, click Restart Now to load the updates successfully.

Thanks for the response. 

OS version: 1909

OS build: 18363.628

I went through and did everything listed. The only anomalies were from the Reliability History. The screenshots of the critical events are below: 

Thanks for attaching the screenshots I requested, Matias vb. Please let us know if you ran sfc scanning already and if your Surface device still freezes. So if it does, we highly recommend to reset the device back to default settings. 

To reset:

Go to Settings > Updates and Security > Recovery > click Get Started under Reset This PC option. Please make sure to save all your files before resetting the device.

Kind Regards,

Crest_z

Look in this thread: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-7-freezing-and-restarting/0212b351-d337-40df-9791-46ecd991d0f9

This answer worked for a number of people, problem seems to be the same:

This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

Same problem for me.  About once a day I get the same symptom -> I'm switching between Windows using the Taskbar and the Windows UI stops refreshing, but the cursor is still movable.  Then about 5 seconds later the Cursor freezes as well, then it's game over and I need to hard reboot the device by holding the power button.

I'll try the Intel Graphics Driver setting and see if it works.

I've had 5 different Surface Pros over the years, and never had any issue until this Surface Pro 7.

Sad to say that the Intel Graphics Driver Setting didn't fix the issue.  Attached is the stability history and what appears to be the event common to all these freezes -> a crash of Runtime Broker.