SP4 Battery Drain Getting Worse

I've had massive battery problems with my SP4 over last few years (particularly when Shut Down) - draining while Shut Down, substandard battery life while unplugged in general, etc.

But since the last few updates, it seems to be getting much, much worse.

I have it set to "Sleep" when I shut the lid. I shut the lid at 1AM, and opened it at 11AM, and the battery was at 47 percent.

I ran Sleep Study - if I'm reading it right, it showed a ten percent drain in seven minutes of use. And, then, yes, a drop from 90 percent to 47 percent while in Hibernate.

I have no idea how to interpret the rest of the report, but from what I understand it should help me identify bad actors?

(Every time I have ever had to check drivers for anything, they have always been updated, BTW)

 

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Last updated October 26, 2019 Views 221 Applies to:

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I've had massive battery problems with my SP4 over last few years (particularly when Shut Down) - draining while Shut Down, substandard battery life while unplugged in general, etc.

But since the last few updates, it seems to be getting much, much worse.

I have it set to "Sleep" when I shut the lid. I shut the lid at 1AM, and opened it at 11AM, and the battery was at 47 percent.

I ran Sleep Study - if I'm reading it right, it showed a ten percent drain in seven minutes of use. And, then, yes, a drop from 90 percent to 47 percent while in Hibernate.

I have no idea how to interpret the rest of the report, but from what I understand it should help me identify bad actors?

(Every time I have ever had to check drivers for anything, they have always been updated, BTW)

Hi I Used to Be RJB ,

Thank you for reaching out Microsoft Community.

Can we confirmed if you are running the latest version of windows which is 1903?

Go to Settings> Updates & Security> Windows update> Check for updates.

If the issue is the same while running the latest version. You may need to reimage the system as it could be the battery driver is not working well. You may refer to the link below and instructions.

Download a recovery image for your Surfacehttps://support.microsoft.com/en-us/surfacerecoveryimage

How to reset your Surface to factory conditions using a downloaded recovery image

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.

2. Press and hold the volume-down button while you press and release the power button.

3. When the Microsoft or Surface logo appears, release the volume-down button.

4. When prompted, select the language and keyboard layout you want.

5. Select Troubleshoot, and then select Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.

6. Choose either Just remove my files or fully clean the drive.
The option to clean the drive is more secure but takes much longer. For example, if you’re recycling your Surface, you should clean the drive. If you’re keeping your Surface, you just need to remove your files.

7. Select Recover. Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

 

Please let me know how the issue progresses by responding to this thread.

Have a great day!

Best regards,

GeraldAldrin_T

Microsoft Agent | Moderator

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I'll be honest, the fact that the standard MSFT response for any system problem is to reformat my HD is disappointing. This will be the seventh time in three years I've had to reformat this PC. Yes, documents are on the cloud - but system settings, software preferences, etc... That's easily a lost day each time.

I'm pretty close to seeing how well my SP4 is at Frisbee golf and buying a MacBook Pro....

(That said, Thank you for your reply).

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Twice today, I have closed my lid when on battery - which is supposed to put PC to Sleep - only to find, within half an hour, that my PC is down to ZERO percent, and SHUT DOWN (without saving documents to a temp file, in one instance!)

When I look at the Battery Report, it shows nothing. The Sleep Study shows ONE (not two) "Abnormal Shutdowns".

I'm thinking if I have to set up a machine all over again, I may as well buy a new one - but it looks like SP6's are no better at battery management....

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Escalate please, this answer is not helping.

I have the EXACT same symptoms as the original poster with my SP4 to a T. It's gotten much worse recently to the point that my device is not usable.

I have reset to a recovery image with NO effect, it drains in hibernate on the order of 30% in 10 hours, and 10% in 10 hours with 'shutdown /s /f /t 0'.

There is a seriously problem in hardware/firmware and it's time for MS to acknowledge it.

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Wish I knew how to escalate. Went to the MSFT store (<10 miles from MSFT HQ), to see if SP6 was improved, they had ZERO idea what I was talking about. Suggested I check my drivers. Thanks, team!

(I had shutdown /s /f /t 0 in a batchfile.. About six weeks ago I got a black screen of death and the MSFT store's tech rep (different store) reformatted my drive. Since my printers haven't worked since, I am planning on doing one more restore and will add it back. But I haven't had two days at my disposal to rebuild my machine. Again.)

Why am I so brand loyal?

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It would be interesting to see the detailed report for interval 138. Apparently, something drained energy, despite with hibernate only the hardware clock and the circuit for the "on" button should be active.

Technically, this means the report is wrong, or the hibernate does not relly work.

It might be that something can wake the hardware, which is not logged in this table. "Wake on LAN" , "Wake on USB", "Connected Sleep", "Wake on Blueooth" might be the reason. You could (for an experiment) switch the Surface to Flight MOde and see whether it still discharges. My guess is a Bluetooth mouse, or a message or browser app, periodically connecting to the internet. Honestly, I do not need this nonsensical half-awake modes, while the lid is closed. To stay always connected is something for a mobile phone, and not for a laptop or tablet. For those, off means off means off.

"Sleep Study" is a good start, it seems it does not properly reports all hardware wakeup.

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We can't analyse it further, the information simply isn't there. Microsoft is playing a game not addressing this, although it looks like SP6's have a fix in release preview.

My SP4 however, is doing the same thing as the OP and there is nothing I can do about it, my battery is getting chewed through right now if I take it off the charger (I mean it's wasting cycles rapidly and degrading the capacity).

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Well did you try flight mode while hibernating? Would be interesting it if helps. At least a small possibility for analysis.

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I don't understand a lot of your post, TBH.

I had tabled all of this until I rebuilt my HD to see if that fixed a few other software problems. So I wiped the HD Saturday morning and spent the weekend reinstalling software, preferences, getting menus the way I like 'em, and...

Yesterday, I couldn't get my lid to snap shut. I looked underneath my computer, and the screen was bulging, easily more than a 1/4" gap! Google (er, Bing) tells me that's a "bloated battery".

I'm one month out of warranty... So looks like we'll see if the SP6 really does have better battery management!

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Hello I Used to Be RJB,

                                                                                                                                                                                                                                           

Thank you for reaching out Microsoft Community. Sorry to hear about the bulging screen. If your device is out-of-warranty but within 3 years of the date of purchase, please contact Microsoft support to get a FREE replacement or check your warranty status with the Supports.

 

Sincerely,

KarenJune_F

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