Reinstalling Windows 10 on Surface Pro 3

My surface pro 3 won't let me login in and get to the desktop after losing power during an update. I have a usb stick with a windows 10 iso and I was able to click on "use device" on bios after a startup error and errors trying to do startup repair. I've gotten to the menu during the installation process.

Should I delete any of these partitions from the old install? I tried to install Windows 10 on the main partition and I got this:

Is there a way in the BIOS to turn off the encryption? What should I do since I can't login and get to the control panel?

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Use the official recovery image and the following process. Go to
https://support.microsoft.com/en-us/surfacerecoveryimage   (with a different Windows computer if yours is not working properly)  and download a recovery image for your Surface. You will need a 16GB or 32GB USB
stick formatted FAT32 (use a Windows computer).  Best to purchase and use a new,
previously unused USB stick for this. Use FULL format and not quick format and
give the volume a name like surfboot. Unzip/extract the recovery zip to the root
of the formatted USB stick and then-

To reset your Surface from a USB recovery drive:
Step 1:    Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2:     Insert the USB recovery drive into the USB port on your Surface.
Step 3:    Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4:     When the Surface logo appears, release the volume button.
Step 5:    When prompted, select the language and keyboard layout you want.
Step 6:     Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen
.
Step 7:     Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8:    Select Yes, repartition the drives, and on the next page, select Next.
Step 9:     Choose Just remove my files.
Step 10:    Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

So is the problem right now that I have a regular windows 10 iso rather than a surface recovery image?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Yes. As Barb said you need the Surface recovery image.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Whyyyyy

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

If you received this message using the downloadable recovery image, I would like
you to try the Surface Data Eraser - documentation at
https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser  -  the
download itself is at
https://www.microsoft.com/en-us/download/details.aspx?id=46703   -- if this tool
reports an issue, please take a picture of it and post it. If it runs
successfully, try the recovery USB again.

Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

My result. When I went to reset my PC with the recovery image I got the same error.. :(

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

You provided an image of the output of the SDE, but not what happens when you
use the recovery image.  Be sure to see step 6.

Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a different Windows computer if yours is not working properly)  and download a recovery image for your Surface. You will need a 16GB or 32GB USB
stick formatted FAT32 (use a Windows computer).  Best to purchase and use a new,
previously unused USB stick for this. Use FULL format and not quick format and
give the volume a name like surfboot. Unzip/extract the recovery zip to the root
of the formatted USB stick and then-

To reset your Surface from a USB recovery drive:
Step 1:    Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2:     Insert the USB recovery drive into the USB port on your Surface.
Step 3:    Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4:     When the Surface logo appears, release the volume button.
Step 5:    When prompted, select the language and keyboard layout you want.
Step 6:     Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen
.
Step 7:     Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8:    Select Yes, repartition the drives, and on the next page, select Next.
Step 9:     Choose Just remove my files.
Step 10:    Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

When I went to reset my surface using the recovery image I received the same error as before about a required drive partition missing.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

After which step exactly do you get this message?
Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I have seen this before. When you get to step 6 look for a button that says install form another drive and try that, then follow the rest of the steps.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated March 23, 2024 Views 8,235 Applies to: