New Surface pro won't boot after McAfee encrypted the hard drive

Machine serial number: 048790781153
Machine serial number: 054383581153

Other Surface Pro 4 machines in our company can be used normally after being encrypted by McAfee.
However, the two New Surface pro won't boot after being encrypted by McAfee. Only "BlinitializeLibrary failed 0xc00000bb" is displayed.
Considering that it may be related to the hard disk specification and model, can you provide information about the hard disk model, or related information/assistance for this error?
Thank you.

is this an issue of Surface Pro 4 being ok but the new Surface Pro 2017 not
being OK with McAfee encryption? Either way, you need to contact Surface Support
for Business
and open a case.
 
>Other Surface Pro 4 machines in our company can be used normally after being encrypted by McAfee.
 
Barb - Windows and Devices for IT MVP
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Hi Barb Bowman,

Thank you.

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Last updated September 6, 2023 Views 577 Applies to: