My Surface Charger Gets really hot when I have it plugged in for a long time

Hello,

I have the First Surface (RT) and whenever I plug it in to charge, within about 15 minutes it gets incredibly hot. It has been like this since I got and I am a little worried leaving it on unsupervised, in case there is a fault. Is this normal, or should I ask for a replacement?

Thank you!

Lucas

Answer
Answer

Hi Lucas,

Thanks for your response! I am sorry I misunderstood you - I thought your device overheats when being plugged, but now I understand that it's the entire charger that gets hot.

As suggested by phrequencyviii, I'd also recommend getting a replacement. Again, it is expected that the charger gets hot while plugged in, but it shouldn't reach such a high temperature.
Please contact our Answer Desk where you can get further assistance to exchange the charger.

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Last updated November 5, 2024 Views 2,540 Applies to: