Microsoft Surface Pro 7 Crashing

I bought the Surface Pro 7 16gb ram I7 processorr 256gb SSD storage last week. I have not really used it for anything yet and fully updated it. Last night it started crashing. The screen simply goes black. I would press the lock button twice in order to get back to the lock screen and open it up. It kept crashing every 20 seconds though. Before it crashed, the screen brightness would increase. Anyone else have this problem or know how to fix it? I am considering returning it at this point.

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update,

Surface Laptop 3 with Intel processor June 2020 update,


BryanH [MSFT]

Microsoft Surface Team

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Question Info

Last updated July 27, 2020 Views 3,526 Applies to: