Microsoft Surface Laptop 3 Wifi Issues - Slow after wake from sleep

Hello.

Have recently purchased a new Microsoft Surface Laptop 3 and have noticed that once the laptop is put to sleep, upon using it again the wifi is really slow. I have also read that other are experiencing the same issues and wanted to know if there is a way to fix this or whether there will be a software update to address this issue.

Thanks.

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Does anyone have links to these drivers? I'm having that issue right now

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Ike do you have an Intel based Surface Laptop 3? There are NO new drivers for it.
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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I'd be interested in knowing what brand and model router and firmware version those of you impacted by this are using. 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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I'm having the same issue on Intel SL3 for Business 13" i7/16GB/256GB.  We've purchased 6 of these and they are all having the same issue. 

WiFi works fine on a clean start-up, after locking or letting the laptop go to Sleep (as little as 10 minutes) and coming back, the WiFi is stuck on "Connecting" for a Hidden Network.  

A restart of the laptop or the Intel network adapter is required to fix it.

The published workaround of changing the MIMO Power Save Mode seems to work inconsistently by keeping the Intel WiFi NIC out of power saving mode, but doesn't work 100%.

This really needs to be fixed, not sure who's at fault here as Intel's WiFi 6 and this Ice Lake chipset are new, but other Ice Lake based laptops from other Vendors (Dell, Lenovo, etc) don't seem to have this issue and Microsoft heavily curates their driver packages on the Surface line.

Bought these laptops as replacements for C-level, no way we can send these out in this state!  And, we had to wait nearly a month to get them!

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I'd contact Surface for Business and open a support case
 
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Hello.

Have recently purchased a new Microsoft Surface Laptop 3 and have noticed that once the laptop is put to sleep, upon using it again the wifi is really slow. I have also read that other are experiencing the same issues and wanted to know if there is a way to fix this or whether there will be a software update to address this issue.

Additionally, I have experienced issues with bluetooth audio quality from this device connected to my Jaybird Vista Headphones. The sound will sometimes stutter and crack. This is in an out.

Hoping there is not an antenna design flaw (hardware issue) affecting either of these...

Thanks.

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I have same issue, it is not related to router, hope microsoft will solve this.

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My Surface Laptop 3 15 with AMD is still having sleep issues. It crashes when resuming and, or, the screen just stays off for some reason. I have to wait for 5-10 minutes for it to become active again or some times it just shows the BSOD and restarts. Please help!! The issues started from day one. I have been having the laptop for 3 days now.  The drivers' update didn't fix the problem. Currently, I have changed my power settings so that the pc shuts down when I close the lid so no sleep option for me. Any help or recommendations will be appreciated.

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If manually checking for updates and installing all that are available did not
fix this and you tried the Surface Diagnostic Toolkit
which can often fix most software and driver issues didn't fix this, if it were
me I'd return and repurchase.
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Common issue with all laptops ect .Wifi does require  to acquire wifi communication with router ie handshake and can take a couple of minutes.Noticed  on previous post about surfacebook keyboard gen 1 ,If you are looking for one  please do not hesitate as i have several latest model 2gb nvidia and 100% battery health

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Last updated July 7, 2020 Views 4,266 Applies to: