Ask a new question

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

- Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white

- After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound

- In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)

- When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

- from removing devices, disable, etc...

- to reinstalling completely my Surface Book (yes... a few hours of work)

- tested Kinect on a desktop PC - works OK

- tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)

- used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Gia,

We recommend reaching out to our Xbox support to assist you better with this concern.

Feel free to get back to us if you have other concerns. We'll be happy to assist.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Michelle,

although it is about Kinect which is usually an accessory for Xbox, it Is actually used for other purpose that gaming. It is used in conjunction with Visual Studio for gesture recognition application.

To me, it is about a device which was working well until new Surface Book and Windows drivers started to conflict with it.

Could you please confirm that even in this case I should address my support request to xbox forum?

Many thanks!

Gia

Gia Betiu
(ShareXtent)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I am having the same problem, Kinect V2 was working fine on my surfacebook pro, and even the 3d scan app.  Now it just keeps rejecting the Kinect ever since windows was updated....

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

You phrased the issue perfectly.  now how do we fix this?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

This seems like a windows issue not an xbox issue?  it was working until the windows update?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Gia,

We are aware that you started encountering this issue after installing the recent update. To help you resolve this issue, you can try to download and install the latest firmware version.

We appreciate any responses.

Regards.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Erwin,

After reinstalling my surface book indeed I used the new installer for the Surface Book drivers (same link as you provided). I just downloaded again, and Windows confirmed that I already have it installed (file is also the same).

Thank you for your support!

Kind regards,

Gia

Gia Betiu
(ShareXtent)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I also just downloaded again, and Windows confirmed that I already have it installed (file is also the same).  So i have the latest windows 10 updates and firmware for surface book pro and the Kinect V2 is still not showing up.  It worked fine like 2 or 3 months ago with the microsoft 3d scan software.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I also just downloaded again, and Windows confirmed that I already have it installed (file is also the same).  So i have the latest windows 10 updates and firmware for surface book pro and the Kinect V2 is still not showing up.  It worked fine like 2 or 3 months ago with the microsoft 3d scan software.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Since this issue started after the installation of the latest firmware for Surface Book, we suggest that you contact our Global Customer Service team for further troubleshooting and in-depth support.

Regards.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated July 17, 2023 Views 5,952 Applies to: