Is there a way to get (1) the bright spot on my screen to go away and (2) my screen to stop flickering?

Hi Tim Handrick,

Thank you for reaching Microsoft Community.

The bright white spot on your screen may be a hardware issue and the only way for us to isolate it is to boot your device to UEFI screen and see if the issue is present. Also check if the screen will flicker.

UEFI is an environment that exists completely outside of Windows and other installed applications. If the issue exists in UEFI, then we know it’s a hardware failure and your device need to be replace.

To load the UEFI firmware settings menu:

1. Shut down your Surface and wait about 10 seconds to make sure it's off.

2. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button.

3. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-up button. Release the button once the UEFI screen appears.

If issue exist in UEFI screen, we recommend contacting our live support team to check options for your device. You may reach them using the Surface App following the instructions below.

Kind regards,

Lavenia

Lavenia,

Thank you for the response. I took a picture of the screen in UEFI mode and it still had the spot. Is there a chat in the surface app to contact someone about next steps? I am a student and need the device for class. How long will the turnaround time be if I have to send it in?

You can follow below steps to contact our support team through chat.

1. Go to Contact Us - Microsoft Support and select Devices.

2. Choose your preferred support method.

3. Type in the problem you need help with.

4. Look at any available solutions offered and select Contact Support.

5. On the next page, select Surface then technical support then choose your Surface model and click on Confirm

6. These options should appear depending on which is available on you country. It would also show the available time of support if in case you accessed the page out of the time of operations.

   You may select Provide your phone number and a support agent will call you option and you will be ask to select and confirm your phone number then click Confirm. You will then receive a phone call from support in a while.

   Selecting Chat with support agent in your web browser will ask you to confirm the email address associated with your Microsoft Account then click Confirm.