Actually, support can't retrieve it either. The SP3 is discontinued so they will not be able to offer any kind of exchange.
Per Microsoft https://support.microsoft.com/en-us/help/4023531/surface-how-to-use-surface-uefi "UEFI passwords are used primarily by enterprises and IT professionals to limit the types of changes that employees can make to their devices. If you are part of an enterprise, contact your IT administrator if you have any questions or issues with your UEFI password. If you are not part of an enterprise and you choose to create a UEFI password, make sure to document your password in a safe place. You cannot reset your UEFI password, and Microsoft cannot retrieve it."
Barb - Windows and Devices for IT MVP *Please click Yes below if your problem is resolved. This may help others with the same issue.*
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