how to reset the device because when I want to enter the bios it asks for a password even though I never gave a password to the bios

Hi JASON,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

UEFI passwords are used primarily by enterprises and IT professionals to limit the types of changes that employees can make to their devices. If you're part of an enterprise, contact your IT administrator if you have any questions or issues with your UEFI password. If you aren't part of an enterprise and choose to create a UEFI password, make sure to document your password in a safe place. You can't reset your UEFI password, and Microsoft can't retrieve it. How to use Surface UEFI - Microsoft Support

Based on the current situation, if you want to reset Surface Go 4, you can try to use the recovery drive to reset Surface to factory settings. Creating and using a USB recovery drive for Surface - Microsoft Support

If you are unable to retrieve your UEFI password, you will need to send the device back to Microsoft. Forgot UEFI password for Surface - Microsoft Support

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

This will not clear the UEFI password

Based on the current situation, if you want to reset Surface Go 4, you can try to use the recovery drive to reset Surface to factory settings. Creating and using a USB recovery drive for Surface - Microsoft Support

Hi Barb,

Thank you very much for the reminder, I have corrected my answer.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist