How to Backup My Computer


My screen is not working properly and I want to send my computer in for repair. What is the best way to back up my computer so if I need to restore everything it comes back exactly the same way, files, apps, preferences, etc. Thank you for your help. 


Hi KatiaLee,

Thank you for reaching out to Microsoft Community.

The best way to back up your files from your Surface is to use an external drive and do a simple copy and paste. However, for the apps and programs: You will need to re-install them once you got the replacement unit. There is no option for us to backup the apps/programs other than just saving its installer then re-install it on the new unit.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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Question Info

Last updated April 5, 2021 Views 26 Applies to: