grey line on screen

Hi,

This display issue may be due to hardware or software failure. To narrow down the concern and assist you effectively, kindly answer the following questions:

• When did you notice the grey line on the screen?
• Would it be possible to send us a screenshot?
• Is this a replacement device?
• Can you confirm if there are any damages on the screen?
• Have you installed all the available Windows and Surface updates on your device? In some cases, updating the device resolves the issue.

We look forward to your response.

I did noticed this is coming mainly when the fans are running.

There is no any damages on the screen. Is not a replacement device.

All the updates are installed.

Thank you for providing all relevant information. To resolve this screen issue, we suggest that you follow these resolutions.

Do the two button Shutdown. Here’s how:

1. Press and hold the power button on your Surface for 30 seconds and then release it.
2. Press and hold the volume-up button and the power button at the same time for at least 15 seconds. If the Surface logo flash immediately, continue holding the buttons down for at least 15 seconds.
3. After you release the buttons, wait 10 seconds.
4. Press and release the power button to turn your Surface back on.

Reset the device using the USB recovery media. You may refer to this link for the steps.

If the grey lines remain, we highly recommend that you contact our Answer Desk to provide you other options. You may check this link for the global customer service phone numbers.

All  the steps been done.

The line is still there.

Hello, 

I have also the same problem. The line has appeared today. There has been no physical damage with my device. How can I get help with this issue?