Ask a new question

Geforce Game Ready Driver fails to install update

Hi.

I have a Surface Book 1.  I utilize Geforce Experience to update the NVIDIA graphic card.  However, the last update wont install.  The update in question is Version 391.01.

I download it, run install, and it works for a little while before giving me the error message "this graphics driver could not find compatible graphics hardware".  I removed this update and the previous to run a test.  The previous driver installed without a problem, but the newest still wouldnt. 

I read somewhere that I should wait until Windows releases a new update - that this somehow would update the Surface Book to compability with the driver?  It sounded somewhat odd, and alas, as I have installed the newest update from Windows, the Nvidia driver still wont install.

What should I do?  What is causing this?

Thanks in advance.

Same issue here need help badly

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Good to know I'm not alone!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

Seems that your update is not complete or corrupted, that's why the NVIDIA GeForce graphic card is getting the error. To address this issue, we suggest that you follow the steps in this link to troubleshoot the update. Let us know the outcome.

Thanks.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, again.

Thanks for the response.  Sadly, I still cant get past the error message while installing the Nvidia driver.

I have done nearly everything the link suggest save reinstalling the Windows 10.  There must be a simpler way to resolve this than going to such extreme measures?

Thanks in advance.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Many others are reporting issues installing the current generic driver from the
Nvidia site.
 
>I still cant get past the error message while installing the Nvidia driver.
 
Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

The issue has been resolved.  I simply had to wait for another update. That one installed successfully. 

However, for future reference it would still be useful to know what's acutally causing this.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated January 7, 2022 Views 3,004 Applies to: