Error 0x8007025D Surface Pro 5th gen

Hi,

I tried to repair my Surface Pro 5 i7 8GB 256GB with an official image downloaded from official site, but it can't complete operation with BSOD or "there is a problem and recovery can't go on"

So I decided to try a clean install of windows with ISO file on USB.

I've done it many times and everything has always gone well, but this time not.

What I have done:

- Start Surfacce from USB with ISO build 1903

- Deleted all partition

- Created a new partition (system has created all others partition needed)

- Start installation process

- At phase Preparing Files for installation near 50% fail with a message and error code 0x8007025D

- So tried again with Recovery Image but at 96% it stop and tell me that "there is a problem and recovery can't go on"

What can I do?

Thanks everyone who will answer

Hi Alberto Girelli,

Thank you for reaching out Microsoft Community. We're sorry to know that you're getting error in re-installing the Windows OS of your Surface device.

 When the system displays this error code 0x8007025D Windows 10 or 8, this means that there are several issues with your system. This error code is common when booting from bios to USB when installing Windows 10. The error can also arise when you do a clean install of Windows 10. So, this explains as to why it didn't go through.

In this case, what I can highly suggest is to utilize all the recovery image you can download one at a time to check if one the recovery image would be able to let you make your Surface device operable again. Please follow the instructions below to be guided.

- HOW TO DOWNLOAD, CREATE AND USE A USB RECOVERY DRIVE -


To download the Recovery Image:

You'll need a PC running Windows 7 or later or a Surface Device and a USB flashdrive (16GB or 32 GB). 

  1. Visit the page to Download the recovery image for your Surface
  2. Sign in with your Microsoft Account
  3. From the list of Surface devices available, select the device that you need a recovery image for
    Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for your Surface device.
  4. Download the recovery image using the button on the page
  5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.


 Format USB Drive:


  • Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface
    USB recovery drive.


  1. Insert your USB drive into the USB port of your PC.
  2. From the desktop, open File Explorer
  3. Tap and hold or right-click on the USB drive and choose Format
  4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
  5. Tap or click OK to erase the contents of the USB drive
  6. Tap or click OK when the format is complete


Create a recovery drive:


  1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
  2. Select the USB drive you formatted earlier for the location and click Extract.


Use a USB recovery drive to reset your Surface:


  1. Shutdown the Surface
  2. Insert the USB recovery drive into the USB port
  3. Press and hold the volume-down (-) rocker
  4. Press and release the power button
  5. When the Surface logo appears, release the volume-down (-) rocker
  6. Surface will start the recovery software on the USB recovery drive
  7. When prompted, choose your language options and keyboard layout
  8. Select Troubleshoot
  9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
  10. If prompted, select Repartition the drives
  11. If prompted for BitLocker Key, tap Skip this Drive and continue with the reimaging process.

If in case reimaging the Surface device won't really go through using all the available recovery image for Surface Pro (5th Gen), you can check this thread posted in Windows Community and kindly follow the discussion he posted and see if the said instruction helps.


If the suggested instruction helps,  please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.


Kind Regards,

Crest_Z


 

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Try the Surface Data Eraser documentation at
https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser   the
download itself is at
https://www.microsoft.com/en-us/download/details.aspx?id=46703 
If that is successful, try a downloadable recovery image
https://support.microsoft.com/en-us/surfacerecoveryimage   
Here is what it may look like when you run the data eraser tool and the SSD
drive has failed
https://answers.microsoft.com/message/f8598a36-4174-47d4-8501-c072dc14657a?threadId=83c94b4d-eacc-4632-83b6-36f2ab48e835

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Thank you for reply.

Unfortunately the recovery process at 96% fail with "there is a problem and recovery can't go on".

Cordiali saluti

Alberto Girelli

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Thank you for reply.

I tried Surface Data Eraser and look like post the you mentioned. No SSD listed. But if I press Y it can read name, model and size SSD and no error message are shown.

Also in BIOS show this icon.

At this point I think SSD has failed.

The question is why DISKPART (for example) seem to work properly? I can create/delete partition

Cordiali saluti

Alberto Girelli

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I tried Surface Data Eraser and look like post the you mentioned. No SSD listed. But if I press Y it can read name, model and size SSD and no error message are shown.

It is unclear if you are saying that after pressing Y if the erase continued
successfully. It does not sound like it.
The icon in the UEFI does indicate the SSD has died.
As for diskpart, that is a little strange.
If it were me, I'd try a brand new 16GB USB stick formatted FAT32 full and use
the official recovery image. If that fails, there is definitely a problem with
the USB.
Your issue sounds similar to the one I had on my Surface 2017 LTE a little over
a year ago.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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After pressing Y erase continue with no issue. At the end tool ask me to reboot because operation is finished.

During process I can read name, model, and space of SSD installed.

I will try with a new USB stick.

Cordiali saluti

Alberto Girelli

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Hi Alberto Girelli,

Please update us if using a new USB stick works.

Kind Regards,

Crest_Z

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I have good and bad news.

Good stuff:

1- Tried with new USB and RECOVERY IMAGE but at 96% failed.

2- So tried with Windows 10 installation media selecting a smaller partition of SSD, approx 64GB 

3- With surprise it finished the installation.

4- Updated every firmware and driver

5- Extended partition space to max

6- BitLocker done encryption 

7- Start searching windows 10 updates in settings

Bad stuff:

After a while:

1- BSOD with MEMORY_MANAGEMENT ERROR

2- Tried to restart pc

3- Can't start windows

4- Tried to recovery boot issue but nothing

5- BSOD with BAD SYSTEM CONFIG INFO

Now I'm at the starting point :(

Photo of info that I found before start everything.

 

Cordiali saluti

Alberto Girelli

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It sounds like bad sectors on the SSD (it is going bad). 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Really sad about that.

I received it from Microsoft assistance in October (previous device had fan failure) and now warranty has gone (January).

SSD smart show only 150 hours of usage, it's really unbelievable.

In europe we have the worst Surface assistance ever: in 3 years I have sent the device at least 15 times and then come back with battery issue, fan failure, screen flickering, and also scratched devices. 1700€ thrown away :(

Cordiali saluti

Alberto Girelli

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Last updated October 14, 2020 Views 104 Applies to: